Privacy Policy

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Effective Date: 4/5/2025

At Front Line Transport We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the steps you can take to manage your personal data.

1. Information We Collect

We may collect the following types of personal information when you interact with our services:

• Name, address, phone number, and email address
• Payment information (if applicable)
• Demographic information (such as location, preferences)
• Information related to your use of our services (e.g., truck booking, notifications)

2. How We Use Your Information

The personal information we collect may be used for the following purposes:

• To provide notifications related to appointments, deliveries, updates, and billing
• To improve our services and user experience
• To comply with legal obligations and regulatory requirements
• To communicate with you about your account, requests, or inquiries
  

3. Sharing of Personal Information

We do not share your personal information with third parties for marketing purposes. We may, however, share your information in the following circumstances:

• With service providers and vendors who assist us in operating our business (e.g., payment processors)
• As required by law, regulation, or legal process
• In the event of a business transfer (such as a merger or acquisition)

4. SMS Consent

 SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes. 

You can opt-in to receive SMS messages from Front Line Transport by providing your consent through our website SMS Opt-In form, or email to safety@frontlinetransport.net or by providing your telephone number in reply to our email.

5. Terms & Conditions

By checking the SMS Opt-In checkbox and providing your telephone number in Contact Us / SMS Opt-In form on Frontlinetransport.net website, you are consenting to be contacted by SMS text message from Front Line Transport. Message & data rates may apply. You can reply STOP to opt-out of further messaging.

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Front Line Transport. This includes SMS messages for appointment scheduling, appointment reminders, load updates and billing notifications. 

Message frequency varies. Message and data rates may apply. See Privacy Policy and Terms of Service at  https://frontlinetransport.net/privacy-policy-1. Message HELP for help. Reply STOP to any message to opt out.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. Your Rights

You can opt-out of receiving SMS messages from us at any time by replying “STOP” to any message you receive. For assistance, reply “HELP” or visit our website at www.frontlinetransport.net​. You can also contact us directly for any privacy-related inquiries.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. Please review this policy periodically for any updates.

SMS Terms & Conditions

1. SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 

2. Types of SMS Communications:
If consent has been given to receive text messages from Front Line Transport, messages may be received related to the following:
Appointment reminders
Follow-up messages
Billing inquiries
Example: "Hello, this is a reminder of your upcoming delivery appointment on April 15 at 0800. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 7 SMS messages per week may be received related to appointments/billing, etc.
Example:
"Message frequency may vary. You may receive up to 7 SMS messages per week regarding your appointments or billing." 

4. Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:
Opt-in to receive SMS messages from Front Line Transport can be done in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form

6. Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7. Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://frontlinetransport.net/privacy-policy-1

 Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked. 

8. Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our https://frontlinetransport.net/privacy-policy-1 and https://frontlinetransport.net/privacy-policy-1pages.
Message frequency may vary

For more information, please contact us at: 

• 13850 S LOTZ DR RIVERDALE, IL 60827, USA
• Phone: (773) 831-4347
• Email: safety@frontlinetransport.net